Help & contact

Below you'll find answers to the most common questions. Need something else? Write to us.

Booking a lesson

How do I book a lesson?: Search for an instructor by resort, discipline, level and date. Open a profile, pick an open slot on their calendar, enter the lesson details and pay online. You get a confirmation with the instructor's contact details.
What's the difference between instant booking and a request?: Some instructors accept bookings automatically: the lesson is confirmed as soon as you pay. Others have 24 h to confirm your request; you're only charged on confirmation.
Can I book for a group?: Yes. A private lesson can host up to 6 people from the same group and the same level, at the same hourly rate.

Is payment secure?: Yes, all payments are processed by Stripe. We never store your card number.
How do I cancel a booking?: From your "My account" area, every upcoming lesson has a "Cancel" button. The slot is then released. Refund conditions depend on the cancellation notice and are set out in the Terms.
What happens if the instructor cancels?: You're notified by email and refunded in full. You can book another instructor right away.

How do I become a partner instructor?: Create an instructor account, complete your profile (resort, disciplines, diploma, rate), enable payments and open your slots. Your profile then appears in search results.
What documents are required?: In France: the professional sports-educator card (to be applied for in France), or the mountain-guide diploma for off-piste and ski touring. If you are qualified in another European country, you must have passed the Eurotest to teach in France. Professional liability insurance is also required. In other countries, check the local rules.